ORDERING
PRODUCTS
How do I place an order?
Use iStudio (our web store), give us a
call at 510.841.4033or fax us at 510.841.7799.
What are my payment options?
We accept American Express, Discover, MasterCard,
and Visa.
Cash and local checks are accepted only from walk-in customers.
Is it safe to use my credit card
over the Internet?
We use a secure server. Secure Sockets
Layer (SSL) technology ensures the security of your online transaction.
The industry standard for encryption, SSL technology creates a
secure transaction environment for commerce on the Internet.
Will I be taxed?
Only on orders shipped to a California
address.
How long will it take for my order
to ship?
All of our products are built to order.
Standard items purchased from iStudio usually ship within 2 -
3 weeks. You will receive an email confirming your order, and
another when your order ships. Custom orders take anywhere from
4 - 6 weeks depending on our workload and the complexity of the
project.
How and where do you ship?
Deliveries to the 48 contiguous states
will be made via FedEx Ground or by common carrier depending on
the overall weight of your order. The shipping costs are calculated
for you during your online purchase. Please contact customer service
for a rate quote if you would like to ship outside the 48 contiguous
states, or require expedited shipping.
What is common carrier?
A common carrier is a freight company (we
use FedEx Freight) that provides curbside delivery. You may need
to assist the delivery driver in unloading larger items. Customers
will be contacted via telephone 1-2 days prior to delivery to
schedule a delivery appointment. You will need to be present to
sign for the item. Inside delivery can be arranged at an additional
cost by contacting us at 510.841.4033.
What if something arrives damaged?
Please inspect your purchase immediately
upon receipt. We do our best to design and package products so
that they arrive in good shape, but sometimes damage does occur.
If there is any damage or if any product is defective, contact
us within 7 days to arrange for a replacement to be sent to you.
If you are present at time of delivery please note any damage
when signing for your item. Keep all of the original packing material.
What if I am not completely satisfied
with my purchase?
We want you to be happy with your product
and we are ready to do what it takes to make it right. If you
are missing parts we will replace them, if you need instructions
send us an email.
If you would like to return your standard
item you must contact us within 7 days of receiving the item.
You must contact us before returning theitem. If the product is
damaged or defective we will replace it or issue a full refund
for the order once we have received the item. The product must
be unassembled and in its original packaging. If the return is
not due to damage or defect the customer is responsible for the
initial shipping charge as well as the shipping cost back to us.
Cusom orders may not be returned.
Do you offer trade discounts?
If you have a valid resale license give
us a call at 510.841.4033.
What is your privacy policy?
We do not sell your information to other
companies. When you purchase a product online, your credit card
is charged only when your order is shipped, and your credit card
information is never stored or re-used.
How do I contact Quasimodo Metal
Works?
Address :
Quasimodo Metal Works
1010 Carleton St., No. 4
Berkeley, CA 94710
Email:
sales@quasimodos.net
Voice & Fax Numbers:
510.841.4033 (v)
510.841.7799 (f)
Mon. - Fri. 9:00am - 6:00pm (PST/PDT).
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